West Monroe
westmonroe.com ↗In their words
“West Monroe achieves Net Promoter Score of 80, rated 12 percentage points higher than industry average for digital transformation services.”
“West Monroe reported a Net Promoter Score of 80 in 2024, with 97% of clients considering the firm a strategic advisor.”
Disclosed NPS over time
Every Net Promoter Score West Monroe has published, by date.
NPS disclosures (2)
West Monroe achieves Net Promoter Score of 80, rated 12 percentage points higher than industry average for digital transformation services.
West Monroe reported a Net Promoter Score of 80 in 2024, with 97% of clients considering the firm a strategic advisor.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.