LiveVox
crescent-communication.com ↗In their words
“LTM Net Revenue Retention Rate decreased by 1.6 percentage points, to 107.7% in the twelve months ended September 30, 2023 from 109.3%”
“Net revenue retention rate for the last twelve month period ("LTM") was 113%, and our average net revenue retention rate was 110% over the period 2019 to 2022”
“LTM Net Revenue Retention Rate increased by 2 percentage points, to 109% in the twelve months ended September 30, 2022 from 107%”
NPS disclosures (1)
Differentiated 118% 8.5x ¢ Strong compliance capabilities KPIs Product Strategy Net Retention LTV to CAC ¢ High Net Promoter Score (“NPS”) ¢ Attractive operating KPIs ¢ Proven land and expand growth strategy ~2x ¢ Considerable whitespace within…
Retention over time
Retention figures LiveVox has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (11)
Net revenue retention: 107.7% (LTM ended September 30, 2023) — “LTM Net Revenue Retention Rate decreased by 1.6 percentage points, to 107.7% in the twelve months ended September 30, 2023 from 109.3%”
Net revenue retention: 111% (LTM ended June 30, 2023) — “LTM Net Revenue Retention Rate increased by 2.9 percentage points, to 111.1% in the twelve months ended June 30, 2023 from 108.2%”
Net revenue retention: 113% (FY2022 (LTM)) — “net revenue retention rate for the last twelve month period ("LTM") was 113%, and our average net revenue retention rate was 110% over the period 2019 to 2022”
Net revenue retention: 109% (12M ended September 30, 2022) — “LTM Net Revenue Retention Rate increased by 2 percentage points, to 109% in the twelve months ended September 30, 2022 from 107%”
Net revenue retention: 108% (12M ended June 30, 2022) — “LTM Net Revenue Retention Rate increased by 3 percentage points, to 108% in the twelve months ended June 30, 2022 from 105%”
Net revenue retention: 113% (LTM ended March 31, 2022) — “LTM Net Revenue Retention Rate increased by 14 percentage points, to 113% in the twelve months ended March 31, 2022 from 99% in the twelve months ended March 31, 2021”
Net revenue retention: 105% (LTM 2021 (Dec 31, 2021)) — “For the year ended December 31, 2021, our net revenue retention rate for the last twelve month period ("LTM") was 105%, and our average net revenue retention rate was 112% over the period 2018 to 2021.”
Net revenue retention: 107% (LTM ended September 30, 2021) — “LTM Net Revenue Retention Rate was 107% in both the twelve months ended September 30, 2021 and the twelve months ended September 30, 2020”
Net revenue retention: 105% (LTM ended June 30, 2021) — “LTM Net Revenue Retention Rate decreased by 9%, to 105% in the twelve months ended June 30, 2021 from 114% in the twelve months ended June 30, 2020”
Net revenue retention: 106% (FY2020) — “For the years ended December … and 2017, LiveVox's LTM Net Revenue Retention Rates were 106%, 118%, 120% and 115%, respectively.”
Net revenue retention: 99% (LTM March 31, 2021) — “LiveVox's Last Twelve Months ("LTM") Net Revenue Retention Rates were 99% and 118%, respectively”
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.