Bain & Company
bain.com ↗In their words
“Bain & Company launches NPSx, a customer experience training and certification program based on Net Promoter Score.”
“Bain & Company, inventor of NPS, launches NPSx, a digital venture for customer experience training and certification.”
“Bain & Company launches NPS Prism to address the lack of reliable Net Promoter Score benchmarks for competitive gauging.”
NPS disclosures (3)
Bain & Company launches NPSx, a customer experience training and certification program based on Net Promoter Score.
Bain & Company, inventor of NPS, launches NPSx, a digital venture for customer experience training and certification.
Bain & Company launches NPS Prism to address the lack of reliable Net Promoter Score benchmarks for competitive gauging.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.