Verisk
verisk.com ↗In their words
“And our recent NPS scores in the first quarter of 2023 were 47, up 4 points versus this time last year. Further, so far this year, we have hosted 3 in-person client events.”
“I'm very pleased to share with you that we recently achieved our highest Net Promoter Score in the company's history, a score of 50. This is an improvement of six points from last year, which was our then peak score, and reflects an increase in our…”
“In 2022, that is in the mid-40s, which is consistent with where we've been before the pandemic and through the pandemic.”
Disclosed NPS over time
Every Net Promoter Score Verisk has published, by date.
NPS disclosures (5)
…for 2024 our NPS score was 52, a two-point improvement from the prior year
And our recent NPS scores in the first quarter of 2023 were 47, up 4 points versus this time last year. Further, so far this year, we have hosted 3 in-person client events.
In 2022, that is in the mid-40s, which is consistent with where we've been before the pandemic and through the pandemic.
I'm very pleased to share with you that we recently achieved our highest Net Promoter Score in the company's history, a score of 50. This is an improvement of six points from last year, which was our then peak score, and reflects an increase in our…
Our customers' regard for us is higher than ever according to our NPS methodology, and the long-term outlook is for continued revenue growth.
Retention disclosures (1)
Verisk helps insurers adopt a multi-faceted approach to drive profitable customer retention.
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.