Convio, Inc.
convio.com ↗In their words
“We had annual churn of 9.5% in 2010 which was lower than our annual churn in 2009...Our management uses churn to monitor...as a factor in executive compensation”
“Annual churn rate of 9.5%, equal to the better end of our target range, 9.5% to 10%. 2010 was the last year of the GetActive platform, so we expect churn to improve again in 2011”
“The churn targets were 5.75% and 11.05% for the first six months and full year 2009, respectively. We achieved these gateways in both periods.”
NPS disclosures (0)
No NPS disclosures yet.
Retention over time
Retention figures Convio, Inc. has published, by date. Where several business units report, the one reported most often is shown.
Churn (per period, as reported)
Retention disclosures (4)
Churn (Software (NPO solutions)): 9.5% (FY2010) — “We had annual churn of 9.5% in 2010 which was lower than our annual churn in 2009...Our management uses churn to monitor...as a factor in executive compensation”
Churn: 9.5% (FY2010) — “annual churn rate of 9.5%, equal to the better end of our target range, 9.5% to 10%. 2010 was the last year of the GetActive platform, so we expect churn to improve again in 2011”
Churn: 11.05% (FY2009) — “The churn targets were 5.75% and 11.05% for the first six months and full year 2009, respectively. We achieved these gateways in both periods.”
Churn: 10% (FY2009) — “Despite the economic slowdown in 2009, we had annual churn of less than 10% which was lower than our churn in 2007 and 2008.”
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.