Diligent Board Member Services, Inc.
diligent.com ↗In their words
“Our customer retention rate continues to exceed 95% for the twelve months ended December 31, 2014.”
“For the year ended December 31, 2015, our annual revenue retention rate, including upsells into the existing customer base, exceeded 100%.”
“Diligent's annual revenue retention rate (excluding upsells into the existing customer base) continued to exceed 95 percent”
NPS disclosures (1)
Diligent reached $200M ARR, attributed in part to award-winning client support and high Net Promoter Score.
Retention over time
Retention figures Diligent Board Member Services, Inc. has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (10)
Retention rate: 95% (twelve months ended December 31, 2014) — “Our customer retention rate continues to exceed 95% for the twelve months ended December 31, 2014.”
Net revenue retention: 100% (year ended December 31, 2015) — “For the year ended December 31, 2015, our annual revenue retention rate, including upsells into the existing customer base, exceeded 100%.”
Gross revenue retention: 95% (FY2014) — “Diligent's annual revenue retention rate (excluding upsells into the existing customer base) continued to exceed 95 percent”
Retention rate: 95% (FY2014) — “The Company's client revenue retention rate in 2014 continued to exceed 95%”
Retention rate: 95% (Q2 2014) — “Our customer retention rate continues to exceed 95% for the trailing twelve months ended June 30, 2014”
Retention rate: 96% (Q1 2014) — “Diligent's retention rate in terms of the number of client agreements was 96%, and the revenue retention rate remained above 97%.”
Net revenue retention: 97% (Q1 2014) — “the revenue retention rate remained above 97%.”
Retention rate: 97% (Q4 2013) — “Diligent maintained its client retention rate at 97% as of the end of the fourth quarter 2013.”
Retention rate: 97% (full year 2012) — “our client retention rate of 97% for full year 2012, among the best for software-as-a-service companies”
Retention rate: 97% (trailing twelve months) — “Diligent's trailing twelve month client retention rate of 97% is among the best in class”
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.