Capgemini
capgemini.com ↗In their words
“Capgemini extends data analysis capabilities to customer retention and acquisition outcomes.”
“Capgemini launches hyper-personalization offering for utilities to enhance customer engagement using Customer Effort Score and Net Promoter Score metrics.”
NPS disclosures (1)
Capgemini launches hyper-personalization offering for utilities to enhance customer engagement using Customer Effort Score and Net Promoter Score metrics.
Retention disclosures (1)
Capgemini extends data analysis capabilities to customer retention and acquisition outcomes.
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.