PwC
pwc.com ↗In their words
“PwC discusses how contact centers can leverage agentic AI to become customer loyalty engines and improve retention.”
“PwC's 2023 Customer Loyalty Executive Survey describes customer loyalty as a growth engine.”
“PwC joined the Qualtrics Partner Network to help enterprises measure business impact metrics including customer retention.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
PwC discusses how contact centers can leverage agentic AI to become customer loyalty engines and improve retention.
PwC's 2023 Customer Loyalty Executive Survey describes customer loyalty as a growth engine.
PwC joined the Qualtrics Partner Network to help enterprises measure business impact metrics including customer retention.
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.