CGI Group, Inc.
cgi.com ↗In their words
“We achieved a renewal rate of over 95% with increased awards that included new scope.”
“We achieved a renewal rate of over 95% driven by managed services bookings”
“We sustained and grew CGI's share with existing enterprise clients with 96% renewal rate”
NPS disclosures (0)
No NPS disclosures yet.
Retention over time
Retention figures CGI Group, Inc. has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (6)
Retention rate: 95% (Q2 2023) — “we achieved a renewal rate of over 95% with increased awards that included new scope.”
Retention rate: 95% (Q1 2021) — “we achieved a renewal rate of over 95% driven by managed services bookings”
Retention rate: 96% (Q3 2020) — “we sustained and grew CGI's share with existing enterprise clients with 96% renewal rate”
Retention rate: 90% (past ten years) — “During the past ten years, CGI has had a client retention rate of approximately 90%.”
Retention rate: 90% (past ten years) — “During the past ten years, CGI has had a client retention rate of approximately 90%.”
Retention rate: 90% (past ten years) — “During the past ten years, CGI has had a client retention rate of approximately 90%.”
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.