Accenture
accenture.com ↗In their words
“These changes are helping agents resolve issues faster and more accurately contributing to a 35% increase in net promoter scores in some areas and same-day resolution improving from approximately sixty-five percent two years ago to nearly 90% today.”
“Accenture emphasizes client retention and margins as strategic priorities.”
“Accenture invests in Rehuman to enhance customer engagement and retention rates for insurance companies.”
NPS disclosures (2)
These changes are helping agents resolve issues faster and more accurately contributing to a 35% increase in net promoter scores in some areas and same-day resolution improving from approximately sixty-five percent two years ago to nearly 90% today.
Accenture's Net Promoter Score hits lowest level in Tech Vendor NPS Benchmark, raising concerns about customer loyalty.
Retention disclosures (3)
Accenture emphasizes client retention and margins as strategic priorities.
Accenture invests in Rehuman to enhance customer engagement and retention rates for insurance companies.
Accenture to acquire maihiro to boost customer experience and retention capabilities.
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.