NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Payments, wealth & financial services  /  Fintech & lending

Fintech & lending

170
Companies
with a public disclosure
68
Gave a number
a disclosed NPS
78
Median latest NPS
last 3 years
12
Silent
known companies, nothing published

Lighthouse companies

Katapult Holdings, Inc.
Fintech & lending · katapult.com
KPLT34 NPS disclosures
46NPS · 2026
20242026
“Our net promoter score (“NPS”) and our repeat purchase rate, defined as the percentage of in-quarter originations from existing customers, were 46% and 64% respectively, …”
— Katapult Holdings, Inc. · SEC S-4 merger filing · filed 18 Jun 2026
Latest: SEC S-4 merger filing
Onity Group Inc.
Fintech & lending · ocwen.com
ONIT11 NPS disclosures
70NPS · 2026
20172026
“Onity Group Inc. reported a Net Promoter Score of 70 on its earnings call while balancing growth initiatives.”
— reported by tipranks.com · 20 Aug 2026
Latest: tipranks.com
Klarna Group plc
Fintech & lending · klarna.com
KLAR8 NPS disclosures
73NPS · 2026
20252026
“Our global NPS in September 2024 was 73, according to our estimates, which is significantly higher than an average NPS of 44 for the finance industry in our top eight mar…”
— Klarna Group plc · SEC 20-F annual report · filed 26 Feb 2026
Latest: SEC 20-F annual report
GoodRx Holdings, Inc.
Fintech & lending · goodrx.com
GDRX15 NPS disclosures
84NPS · 2024
20202024
NRR 150% · 2022Retention 90% · 2021
“We benefit from very strong provider relationships reflected in our 84 Net Promoter Score and 90% awareness amongst HCPs. We've increased our focus on HCP offices by incr…”
— Scott Wagner, Interim Chief Executive Officer, GoodRx Holdings, Inc. · Earnings call, Q2 2024 · 8 Aug 2024
Latest: Earnings call, Q2 2024
SoFi Technologies
Fintech & lending · sofi.com
SOFI5 NPS disclosures
90NPS · 2026
20212026
“Net Promoter Score (NPS) reached a record 90 in November”
— reported by sofi.com · 10 Apr 2026
Latest: sofi.com
Zopa Bank
Fintech & lending · zopa.com
9 NPS disclosures
75NPS · 2026
20232026
“Zopa reported a strong NPS of 75 following its pivot to a full banking licence.”
— reported by thebanker.com · 30 Jun 2026
Latest: thebanker.com
Sezzle Inc.
Fintech & lending · sezzle.com
SEZL4 NPS disclosures
75NPS · 2025
20222025
“These additions have broadened engagement across the platform and enriched the consumer experience, which is reflected through a healthy Net Promoter Score 7 of 75.”
— Sezzle Inc. · SEC 8-K filing · filed 7 Aug 2025
Latest: SEC 8-K filing
Wisr
Fintech & lending · wisr.com.au
5 NPS disclosures
82NPS · 2026
20242026
“Wisr achieved a customer Net Promoter Score of 82 in FY26, supported by technology investments and broker satisfaction.”
— reported by kalkinemedia.com · 28 Jul 2026
Latest: kalkinemedia.com
Prospa
Fintech & lending · prospa.com
6 NPS disclosures
77NPS · 2021
20182021
“Prospa has a Net Promoter Score over 77.”
— reported by scoop.co.nz · 2 Aug 2021
Latest: scoop.co.nz
On Deck Capital Inc
Fintech & lending
10 NPS disclosures
80NPS · 2020
20142020
“We achieved an overall Net Promoter Score of 80 for the year ended December 31, 2019 based on our internal survey of U.S. customers in all three of our distribution chann…”
— On Deck Capital Inc · SEC 10-K annual report · filed 28 Feb 2020
Latest: SEC 10-K annual report
EverQuote, Inc.
Fintech & lending · everquote.com
EVER4 NPS disclosures
84NPS · 2022
20222022
“Net Promoter Score based on surveys (Nov 2021 – Jan 2022) of consumers who submitted policies through our DTCA, the health Annual Enrollment Period in 4Q21.”
— EverQuote, Inc. · SEC 8-K filing · filed 1 Nov 2022
Latest: SEC 8-K filing
C2FO
Fintech & lending · c2fo.com
3 NPS disclosures
78NPS · 2025
20142025
“Working capital fintech C2FO achieved a record-high Net Promoter Score of 78 in Q1, up 3 points from 75 the previous quarter.”
— reported by crowdfundinsider.com · 21 Jun 2025
Latest: crowdfundinsider.com

More companies

Number of entries in brackets.

Broadridge Financial Solutions, Inc.33Alkami Technology, Inc.26MarketWise20Riskified20BitFuFu17Black Knight10LendingTree, Inc.10Fidelity National Information Services, Inc.8Sales Boomerang8Treasure Global6Loan Market5Ready Capital Corporation5Ultimate Finance5Accord4Afterpay4Concur Technologies Inc4HealthEquity, Inc.4Lendbuzz Inc.4NELNET INC4Personetics4Revolut4Upstart4Yodlee Inc4BeSmartee3Brex3Circles3Fisent Technologies3ITG, Inc.3Liquidity Services3SimpleNexus3Symend3Tavant3Alviere2Beyond Finance2Covr2Funding Circle2Growers Edge2Kissht2KredosAi2LoanCare2Lumin Digital2Matic2McMillan Shakespeare2MoneySupermarket Group2Mortech2Navient Corporation2Payflex2PrimeRevenue2Quinstreet, Inc2Slice2Spring EQ2Taxhub2Tricolor2Verafin2Wilmington2Zip2ACES1Addi1Air1Ajay Kumar (mortgage brokerage)1Ant Group1Arixa Capital1Aspire1Atomic1Avant1BankBound1Belvo1Better Home & Finance Holding Company1BharatLoan1Birdie1BitPowr1Boharr Fintech1CAIS1CASHe1Capchase1CapitalNow1Casap1CashToken Rewards Africa1Cashrewards1Coinchange1CoverHound1Covered1Credit Clear Limited1DBSI and VeroTerra1DRIVRZ Financial1Digital Onboarding1Douugh1Earnin1Elevate (Sunny product)1FullCircl1GoBear1GoHenry1IDI, Inc.1IMM1Ideanomics, Inc.1Ignite Sales Inc.1Infinite Giving1InvestCloud1InvestiFi1Ion1KOHO1KiVi1Klar1Kuflink1Ledge1LenderLogix1Lending Works1Leverate1LoanPro1Micronotes1Migo1Monaco1MultiPlan Corp1Mutumutu1Nivo1Niyo1Nukkleus Inc.1Octane1OnDeck1OneLot1Paxos1PayJoy1PayPo1Paytient1Pie Tax1Planet Financial1ProducePay1Pump.fun1Pushpay1R21RelPro1Relcu1SIMOSA1SeQura1Shufti Pro1Simple1Sindeo1Snapdocs1SoLo1Sriya.AI1Sunbit1Swaystack1TMS1TOTL1TRIVER1Tenpo1Trilo and Yapily1TrueAccord1Uplist1Verrency1WFG Lender Services1Wayflyer1Wisetack1WonderGate1Zolve1Zumo1evoLend / NEXA1iSelect1

Silent

Companies we know of in fintech & lending that have published nothing on NPS or retention.

Fortune 500 #26
Fortune 500 #32
Prepaid Benefits Platform
Mortgage Finance
Cryptocurrency Mining
Earned Wage Access
Buy Now Pay Later
Real Estate Finance
Mortgage Finance
Fintech Software

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.