SimpleNexus
In their words
“SimpleNexus achieves more than 90% customer retention rate, supported by strong customer voice management.”
“SimpleNexus announced 99.7% year-over-year customer retention, beating the odds in fintech.”
“SimpleNexus and LBA Ware both noted for high Net Promoter Scores that far surpass financial services benchmarks.”
NPS disclosures (1)
SimpleNexus and LBA Ware both noted for high Net Promoter Scores that far surpass financial services benchmarks.
Retention disclosures (2)
SimpleNexus achieves more than 90% customer retention rate, supported by strong customer voice management.
SimpleNexus announced 99.7% year-over-year customer retention, beating the odds in fintech.
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.