Ready Capital Corporation
readycapital.com ↗In their words
“A high retention rate of 32% aided the growth of our MSRs to over $10.7 billion”
“A high retention rate of 28% aided the growth of our servicing asset to over $10 billion”
“Our 33% retention rate on our mortgage servicing rights in the quarter continue to exceed industry averages”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (5)
Retention rate (mortgage servicing rights (MSRs)): 32% (Q3 2021) — “a high retention rate of 32% aided the growth of our MSRs to over $10.7 billion”
Retention rate (mortgage servicing rights (MSRs)): 28% (Q2 2021) — “a high retention rate of 28% aided the growth of our servicing asset to over $10 billion”
Retention rate (mortgage servicing rights (MSRs)): 33% (Q3 2020) — “our 33% retention rate on our mortgage servicing rights in the quarter continue to exceed industry averages”
Retention rate (mortgage servicing rights (MSRs)): 42% (Q2 2020) — “a 42% retention rate. At quarter end, commitments to originate reached $582 million”
Retention rate (mortgage servicing rights (MSRs)): 40% (Q1 2020) — “industry leading 40% retention rate. We believe that in comparison to prior rate rallies”
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.