Brex
brex.com ↗In their words
“Brex tracks NPS among other factors to measure the internal impact of its AI agent CrabTrap.”
“Brex GM discusses how a customer-first focus drives retention and revenue alongside fighting churn.”
“Brex's CEO noted the company has a net promoter score much higher than the industry average.”
NPS disclosures (2)
Brex tracks NPS among other factors to measure the internal impact of its AI agent CrabTrap.
Brex's CEO noted the company has a net promoter score much higher than the industry average.
Retention disclosures (1)
Brex GM discusses how a customer-first focus drives retention and revenue alongside fighting churn.
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.