Accord
accordmortgages.com ↗In their words
“Accord Mortgages hit an all-time low Net Promoter Score of -11 in 2015, which became a turning point for improvement.”
“Accord's Net Promoter Score was minus 11 at the start of a major business repositioning and turnaround effort.”
“Accord's BTL (Buy-to-Let) Net Promoter Score jumped from the low 30s as organization scaled from one person to 150-person team.”
Disclosed NPS over time
Every Net Promoter Score Accord has published, by date.
NPS disclosures (4)
Accord's BTL (Buy-to-Let) Net Promoter Score jumped from the low 30s as organization scaled from one person to 150-person team.
Accord Mortgages hit an all-time low Net Promoter Score of -11 in 2015, which became a turning point for improvement.
Accord reports that its Net Promoter Score has increased further following relaunch of its ERC-free tracker range.
Accord's Net Promoter Score was minus 11 at the start of a major business repositioning and turnaround effort.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.