Concur Technologies Inc
In their words
“For 2010, our customer retention rate for subscription services exceeded 96%.”
“For 2009 our customer retention rate for subscription services exceeded 96%.”
“For the year ended September 30, 2008, our customer retention rate for subscription services exceeded 96%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (4)
Retention rate: 96% (2010) — “For 2010, our customer retention rate for subscription services exceeded 96%.”
Retention rate: 96% (FY2009) — “For 2009 our customer retention rate for subscription services exceeded 96%.”
Retention rate: 96% (FY2008) — “For the year ended September 30, 2008, our customer retention rate for subscription services exceeded 96%”
Retention rate: 96% (FY2007) — “For the year ended September 30, 2007, our customer retention rate for subscription services exceeded 96%.”
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.