Better Home & Finance Holding Company
better.com ↗In their words
“Since we've adopted Betsy, our Net Promoter Score has increased from 39 to 64, putting our score in line with companies like Google and Apple and far superior to that of traditional mortgage companies and financial institutions.”
NPS disclosures (1)
Since we've adopted Betsy, our Net Promoter Score has increased from 39 to 64, putting our score in line with companies like Google and Apple and far superior to that of traditional mortgage companies and financial institutions.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.