Upstart
upstart.com ↗In their words
“Track record of a 100% renewal rate with every partner since our first deal in 2022”
“Upstart's bank partners' lending programs achieve NPS of approximately 80, compared with less than 30 at top-tier banks.”
“Upstart used a third-party service to administer surveys”
NPS disclosures (3)
Upstart used a third-party service to administer surveys
Upstart uses a third-party service to administer Net Promoter Score surveys to personal loan applicants.
Upstart's bank partners' lending programs achieve NPS of approximately 80, compared with less than 30 at top-tier banks.
Retention disclosures (1)
Retention rate (capital partners): 100% (Q1 2026) — “track record of a 100% renewal rate with every partner since our first deal in 2022”
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.