Navient Corporation
navient.com ↗In their words
“And so the NPS that we see from our customers are typically in the high 70s, low 80s type of range. And we do believe that that has -- that gives us the potential to be able to sell our cross-market other products or services to that customer base over…”
“We have net promoter scores from that customer base that generally run in the low 70s and that - which is very, very high for financial service products.”
NPS disclosures (2)
And so the NPS that we see from our customers are typically in the high 70s, low 80s type of range. And we do believe that that has -- that gives us the potential to be able to sell our cross-market other products or services to that customer base over…
We have net promoter scores from that customer base that generally run in the low 70s and that - which is very, very high for financial service products.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.