Revolut
revolut.com ↗In their words
“Revolut reported high employee net promoter score (eNPS) of 74%.”
“Revolut's proprietary AI improves fraud detection and risk decisions, resulting in stronger customer retention.”
“Revolut focuses on user experience and customer retention as part of business strategy amid 33% revenue surge in 2022.”
NPS disclosures (1)
Revolut reported high employee net promoter score (eNPS) of 74%.
Retention disclosures (3)
Revolut's proprietary AI improves fraud detection and risk decisions, resulting in stronger customer retention.
Revolut focuses on user experience and customer retention as part of business strategy amid 33% revenue surge in 2022.
Revolut's new early salary feature in the UK considers customer retention schemas as a key parameter.
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.