NELNET INC
In their words
“In addition to the savings we provided, we delivered frictionless service to those customers, who gave Nelnet an impressive net promoter score (NPS) of 86.”
“In the functionality and security of our technology solutions, has enabled us to consistently earn top- tier Net Promoter Scores, ranging from 75 to 84 across our core markets, while maintaining industry-leading client retention rates exceeding…”
“Several tailwinds existed throughout the year—high demand for broadband primarily from work/learn from home and maintaining a high Net Promoter Score from the customer experience team.”
Disclosed NPS over time
Every Net Promoter Score NELNET INC has published, by date.
NPS disclosures (4)
…in the functionality and security of our technology solutions, has enabled us to consistently earn top- tier Net Promoter Scores, ranging from 75 to 84 across our core markets, while maintaining industry-leading client retention rates exceeding…
Several tailwinds existed throughout the year—high demand for broadband primarily from work/learn from home and maintaining a high Net Promoter Score from the customer experience team.
Select Nelnet NPS Scores ALLO Subscribers 68.0 NBS Clients (higher education and K-12) 78.4 NDS Clients BPO 66.7 FFELP Servicing 14.3 Private/Consumer Loan Servicing 66.7 2021 Letter to Shareholders | Page 2 Virtually every division of Nelnet performed…
In addition to the savings we provided, we delivered frictionless service to those customers, who gave Nelnet an impressive net promoter score (NPS) of 86.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.