NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Retail & e-commerce  /  Fashion retail

Fashion retail

96
Companies
with a public disclosure
29
Gave a number
a disclosed NPS
78
Median latest NPS
last 3 years
4
Silent
known companies, nothing published

Lighthouse companies

Destination XL Group, Inc.
Fashion retail · destinationxl.com
DXLG17 NPS disclosures
84NPS · 2026
20232026
Retention 59% · 2018
“Destination XL Group achieved a store net promoter score of 84 in fiscal 2025, exceeding the target of 81.”
— reported by stocktitan.net · 27 May 2026
Latest: stocktitan.net
Torrid Holdings Inc.
Fashion retail · torrid.com
CURV6 NPS disclosures
85NPS · 2025
20212025
Retention 60% · 2025
“Omni-channel experience, as well as the product fit, quality, and affordability of our brand, is reflected in our industry-leading average NPS score of 85 from February 2…”
— Torrid Holdings Inc. · SEC 8-K filing · filed 24 Jun 2025
Latest: SEC 8-K filing
Warby Parker
Fashion retail · warbyparker.com
WRBY8 NPS disclosures
80NPS · 2023
20212023
NRR 50% · 2025Retention 100% · 2022
“And through all of this, we continue to deliver exceptional customer experiences while maintaining our industry-leading Net Promoter Score of 80.”
— David Gilboa, Co-Founder and CEO, Warby Parker · Earnings call, Q4 2022 · 28 Feb 2023
Latest: Earnings call, Q4 2022
Mytheresa
Fashion retail · mytheresa.com
7 NPS disclosures
87NPS · 2026
20212026
“Mytheresa's customer satisfaction, measured by internal Net Promoter Score, reached 86.8 in Q3 fiscal year '26.”
— reported by fool.com · 19 May 2026
Latest: fool.com
Lenskart
Fashion retail · lenskart.com
4 NPS disclosures
81NPS · 2026
20252026
“Lenskart's Net Promoter Score in India reached an all-time high of 81.4 in Q4FY26, with revenue rising 41% to ₹2,516 crores.”
— reported by scanx.trade · 28 May 2026
Latest: scanx.trade
Gap
Fashion retail · gap.com
Fortune 500 #273GAP
62NPS · 2019
“Old Navy (Gap Inc. spinoff) reports 62% net promoter score alongside 89% brand awareness.”
— reported by retaildive.com · 13 Sep 2019
Latest: retaildive.com
Duluth Holdings
Fashion retail · duluthtrading.com
DLTH3 NPS disclosures
70NPS · 2015
20152015
“We enjoy a high level of brand satisfaction as evidenced by our Net Promoter Score of approximately 70% and the fact that 76% of our customers would recommend Duluth Trad…”
— Duluth Holdings · SEC S-1 IPO prospectus · filed 9 Nov 2015
Latest: SEC S-1 IPO prospectus
Bata India
Fashion retail · bata.in
80NPS · 2024
20222024
“Bata India's Net Promoter Score improved to 80 with expansion of exclusive brand outlets.”
— reported by orissadiary.com · 5 Nov 2024
Latest: orissadiary.com
City Chic Collective
Fashion retail · citychic.com.au
76NPS · 2026
20262026
“City Chic's Net Promoter Score improved to 76, indicating stronger customer advocacy, with a record 517,000 active customers.”
— reported by powerretail.com.au · 28 Aug 2026
Latest: powerretail.com.au
Tailored Brands, Inc. / DE
Fashion retail · tailoredbrands.com
73NPS · 2026
20262026
“Service is exemplified by our in -store tailors who have an average tenure of approximately 13 years and, together with the experience and leadership of our store manager…”
— Tailored Brands, Inc. / DE · SEC S-1 IPO prospectus · filed 31 Aug 2026
Latest: SEC S-1 IPO prospectus
Netshoes (Cayman) Ltd.
Fashion retail · netshoes.com
3 NPS disclosures
74NPS · 2018
20172018
Latest: SEC 20-F annual report
Jabong
Fashion retail · npsbenchmarks.com
3 NPS disclosures
50NPS · 2018
20162018
“Jabong's net promoter score rose to over 50 from 37 the prior year, driven by faster and more consistent product deliveries.”
— reported by livemint.com · 23 Mar 2018
Latest: livemint.com

More companies

Number of entries in brackets.

Silent

Companies we know of in fashion retail that have published nothing on NPS or retention.

Fortune 500 #188
Footwear Retail
Apparel & Accessories Retail
Apparel Retail

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.