Carter's Inc.
carters.com ↗In their words
“Both of these omni-channel capabilities have contributed to Carter's ranking number one last year in Net Promoter Score's, meaning, consumers are more likely to recommend our Carter's brand to a friend than any other brand in young children's apparel.”
“The brand also received high marks from consumers on dimensions such as trust, satisfaction, and Net Promoter Score. Back-to-School will be an important period for the OshKosh brand, and this year's assortment includes an expanded school uniform…”
“We've seen a good correlation between the speed of delivery, net promoter scores and online purchases of our brands. We also continued to see a good response to our omni-channel capabilities rolled out in recent years.”
NPS disclosures (5)
Both of these omni-channel capabilities have contributed to Carter's ranking number one last year in Net Promoter Score's, meaning, consumers are more likely to recommend our Carter's brand to a friend than any other brand in young children's apparel.
The brand also received high marks from consumers on dimensions such as trust, satisfaction, and Net Promoter Score. Back-to-School will be an important period for the OshKosh brand, and this year's assortment includes an expanded school uniform…
We've seen a good correlation between the speed of delivery, net promoter scores and online purchases of our brands. We also continued to see a good response to our omni-channel capabilities rolled out in recent years.
The Compensation Committee specified six business objectives for fiscal 2015: increase customer net promoter score, grow direct-to-consumer transactions, limit product cost increases, renegotiate an agreement with a certain supplier, achieve planned…
The Compensation Committee specified six business objectives for 2014: increase customer net promoter score, grow direct-to-consumer transactions, limit product cost increases, increase OshKosh profitability, leverage selling, general and administrative…
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.