Genesco Inc.
genesco.com ↗In their words
“With a current net promoter score of 85, Journeys have a high bar to keep jumping over. Phase 2 of this project which is now in development will use artificial intelligence to generate insights and recommendations for our CSR team to drive their sales…”
NPS disclosures (1)
With a current net promoter score of 85, Journeys have a high bar to keep jumping over. Phase 2 of this project which is now in development will use artificial intelligence to generate insights and recommendations for our CSR team to drive their sales…
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.