Duluth Holdings
duluthtrading.com ↗In their words
“We enjoy a high level of brand satisfaction as evidenced by our Net Promoter Score of approximately 70% and the fact that 76% of our customers would recommend Duluth Trading to a friend or colleague, according to IRI.”
“We enjoy a high level of brand satisfaction as evidenced by our Net Promoter Score of approximately 70% and the fact that 76% of our customers would recommend Duluth Trading to a friend or colleague, according to IRI.”
“Business—What Makes Us Different—Attractive, Loyal Customer Base We enjoy a high level of brand satisfaction as evidenced by our Net Promoter Score of approximately 70% and the fact that 76% of our customers would recommend Duluth Trading to a friend or…”
Disclosed NPS over time
Every Net Promoter Score Duluth Holdings has published, by date.
NPS disclosures (5)
Duluth Holdings reported an 11% increase in Net Promoter Score and higher customer retention rates in Q2 2026 earnings.
Duluth Holdings improved its Net Promoter Score by 16% from the prior year, indicating enhanced customer satisfaction and execution in Q1 2026.
We enjoy a high level of brand satisfaction as evidenced by our Net Promoter Score of approximately 70% and the fact that 76% of our customers would recommend Duluth Trading to a friend or colleague, according to IRI.
We enjoy a high level of brand satisfaction as evidenced by our Net Promoter Score of approximately 70% and the fact that 76% of our customers would recommend Duluth Trading to a friend or colleague, according to IRI.
Business—What Makes Us Different—Attractive, Loyal Customer Base We enjoy a high level of brand satisfaction as evidenced by our Net Promoter Score of approximately 70% and the fact that 76% of our customers would recommend Duluth Trading to a friend or…
Retention disclosures (2)
Duluth Holdings reports first-half retention rate increased, NPS rose, and reactivation campaigns recovered 9% more lapsed customers.
Duluth Trading's digital and social targeting initiatives have helped drive new buyer growth and customer retention.
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.