Verticals / Retail & e-commerce / H&M
HM
H&M
hm.com ↗—
Latest disclosed NPS
no score published
0
NPS entries
0 with a number
2023
Years covered
1 entries in all
In their words
“H&M launched a new customer retention program called 'The Big Leap' as part of its response to market challenges.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (1)
29 Jan 2023
Retention
H&M launched a new customer retention program called 'The Big Leap' as part of its response to market challenges.
— reported by brandequity.economictimes.indiatimes.com · 29 Jan 2023 · NI-06BF176
brandequity.economictimes.indiatimes.com ↗Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.