a.k.a. Brands
In their words
“Customer retention rates of sixty three percent in twenty twenty across a.k.a. brands”
“Driving customer retention rate of 66% in 2021 across a.k.a. Brands, and resulting in an attractive customer lifetime value.”
“Driving customer retention rate of 63% in 2020 across a.k.a. Brands, and resulting in an attractive customer lifetime value.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (4)
…a.k.a. Brands reported 5.5% active customer growth on a trailing twelve-month basis, indicating effective customer retention and acquisition.
Retention rate (a.k.a. Brands): 66% (FY2021) — “driving customer retention rate of 66% in 2021 across a.k.a. Brands, and resulting in an attractive customer lifetime value.”
Retention rate: 63% (FY2020) — “customer retention rates of sixty three percent in twenty twenty across a.k.a. brands”
Retention rate: 63% (FY2020) — “driving customer retention rate of 63% in 2020 across a.k.a. Brands, and resulting in an attractive customer lifetime value.”
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.