Lands' End Inc
landsend.com ↗In their words
“We are efficiently acquiring these customers who, on average, become profitable within the first year. These metrics illustrate the work we have done over the past 3 years to create a foundation to profit”
“That does not mean we do not show back and forth, but it does mean we give them a personalized experience to optimize not only conversion but lifetime value and, frankly, Net Promoter Score as well. that is equally applicable to Europe.”
NPS disclosures (1)
That does not mean we do not show back and forth, but it does mean we give them a personalized experience to optimize not only conversion but lifetime value and, frankly, Net Promoter Score as well. that is equally applicable to Europe.
Retention disclosures (1)
Retention rate: 55% (Q1 2021) — “we are efficiently acquiring these customers who, on average, become profitable within the first year. These metrics illustrate the work we have done over the past 3 years to create a foundation to profit”
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.