Forever New
In their words
“Forever New launched new native mobile apps with Poq, emphasizing customer retention as a key strategic driver.”
“Forever New Clothing uses Usabilla to build digital roadmap and test Customer Effort Score as part of voice of customer strategy.”
NPS disclosures (1)
Forever New Clothing uses Usabilla to build digital roadmap and test Customer Effort Score as part of voice of customer strategy.
Retention disclosures (1)
Forever New launched new native mobile apps with Poq, emphasizing customer retention as a key strategic driver.
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.