Mytheresa
mytheresa.com ↗In their words
“Mytheresa's customer satisfaction, measured by internal Net Promoter Score, reached 86.8 in Q3 fiscal year '26.”
“Mytheresa reported a Net Promoter Score of 86 in Q3 FY25 alongside continued sales growth.”
“Mytheresa reported strong net sales growth of 13% and excellent customer satisfaction with Net Promoter Score of 83.3% in Q2 FY25.”
Disclosed NPS over time
Every Net Promoter Score Mytheresa has published, by date.
NPS disclosures (10)
Mytheresa's net-promoter score cited as part of customer engagement strategy driving growth.
Mytheresa's customer satisfaction, measured by internal Net Promoter Score, reached 86.8 in Q3 fiscal year '26.
Mytheresa reported a Net Promoter Score of 86 in Q3 FY25 alongside continued sales growth.
Mytheresa reported strong net sales growth of 13% and excellent customer satisfaction with Net Promoter Score of 83.3% in Q2 FY25.
Mytheresa reported industry-leading Net Promoter Score of 83.0% in Q4 FY24, driven by strong customer satisfaction.
Mytheresa achieved industry-leading Net Promoter Score and record high Average Order Value in FY24.
Mytheresa posted excellent customer satisfaction with Net Promoter Score of 80.8% in Q2 FY24.
Mytheresa maintained industry-leading customer satisfaction with a net promoter score of 83.2% in Q4 FY22.
Mytheresa reported very high customer satisfaction with an NPS of 85.6% in Q4 FY21.
Mytheresa reported significant increase in customer satisfaction with a Net Promoter Score of 87% in Q2 FY2021.
Retention disclosures (1)
MyTheresa study finds high customer loyalty with about 90% likely to recommend the site to others.
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.