Farfetch
farfetch.com ↗In their words
“FARFETCH Group seeks Head of Private Client for Rest of Asia to drive customer loyalty, retention and new client acquisition in luxury retail.”
“FARFETCH's Loyalty Programme is central to its customer retention strategy, promoting transaction and emotional loyalty.”
“FARFETCH is hiring a retention and loyalty marketing executive for private client segment to improve customer retention.”
NPS disclosures (1)
Farfetch uses Net Promoter Score as the key success metric for its Dream Assembly mentorship program with startup partners.
Retention disclosures (4)
FARFETCH Group seeks Head of Private Client for Rest of Asia to drive customer loyalty, retention and new client acquisition in luxury retail.
FARFETCH's Loyalty Programme is central to its customer retention strategy, promoting transaction and emotional loyalty.
FARFETCH is hiring a retention and loyalty marketing executive for private client segment to improve customer retention.
Farfetch stock soars as digital strategy supports both customer acquisition and retention in the luxury market.
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.