Stitch Fix
stitchfix.com ↗In their words
“Our one-year renewal rates have exceeded 70% across both Men's and Women's clients”
“Stitch Fix reports higher client retention and record revenue per active client at company conference.”
“Stitch Fix client retention improved sequentially for an eighth consecutive quarter as the company returned to full-year revenue growth.”
NPS disclosures (2)
(xxxviii) user satisfaction, including CSAT or NPS measures; (xxxix) the number of users, including unique users;
(xxxviii) user satisfaction, including CSAT or NPS measures; (xxxix) the number of users, including unique users;
Retention disclosures (10)
Stitch Fix reports higher client retention and record revenue per active client at company conference.
Stitch Fix client retention improved sequentially for an eighth consecutive quarter as the company returned to full-year revenue growth.
AI-driven enhancements at Stitch Fix have improved customer retention, increased order values and optimized promotional strategies.
Stitch Fix focusing on customer retention through increased marketing spend and customer touchpoints with stylists.
Stitch Fix focuses on loyalty and customer retention through operational efficiency and innovation, including the launch of Freestyle shopping platform.
Retention rate (Style Pass): 70% (Q3 2019) — “our one-year renewal rates have exceeded 70% across both Men's and Women's clients”
Stitch Fix attributes improved metrics to strong customer retention gains alongside market expansion.
Stitch Fix's active customer count grew only 2% from the previous quarter, indicating a possible customer retention problem.
Stitch Fix COO states the company feels 'really good about retention' and is deploying data science to re-engage customers after breaks in service.
Report suggests Stitch Fix may face customer retention challenges as existing and new customers reduce spending.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.