Myntra
myntra.com ↗In their words
“Myntra aims to increase net promoter score from current 47 to 60 while pursuing $1 billion GMV target.”
“Myntra uses Smartech's AI platform to power customer engagement and retention strategy.”
“Myntra uses Net Promoter Score to measure customer experience across delivery channels, comparing scores for kirana stores and delivery agents.”
NPS disclosures (2)
Myntra uses Net Promoter Score to measure customer experience across delivery channels, comparing scores for kirana stores and delivery agents.
Myntra aims to increase net promoter score from current 47 to 60 while pursuing $1 billion GMV target.
Retention disclosures (1)
Myntra uses Smartech's AI platform to power customer engagement and retention strategy.
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.