ThredUp
thredup.com ↗In their words
“Repeat rates for new customers are up 12% over the last few months”
“ThredUp CEO predicts a boost to customer retention post-COVID-19 as resale trend accelerates.”
“ThredUP partnership programme shows improved customer retention for retailers through secondhand shopping integration.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Retention rate (new customers): 12% (Q3 2024) — “Repeat rates for new customers are up 12% over the last few months”
ThredUp CEO predicts a boost to customer retention post-COVID-19 as resale trend accelerates.
…thredUP partnership programme shows improved customer retention for retailers through secondhand shopping integration.
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.