Verticals / Retail & e-commerce / Black Lapel
BL
Black Lapel
blacklapel.com ↗—
Latest disclosed NPS
no score published
0
NPS entries
0 with a number
2018
Years covered
1 entries in all
In their words
“Black Lapel reports a 70% customer retention rate and less than 10% return rate, attributed to personalized services.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (1)
5 May 2018
Retention70%
Black Lapel reports a 70% customer retention rate and less than 10% return rate, attributed to personalized services.
— reported by chainstoreage.com · 5 May 2018 · NI-7DED49C
chainstoreage.com ↗Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.