Netshoes (Cayman) Ltd.
netshoes.com ↗In their words
“The Company keeps a rigorous focus on customer satisfaction ratings, enabling Netshoes to maintain one of the best-in-class NPS scores for its marketplace operation.”
“The Company keeps a rigorous control over customer satisfaction, contributing to the maintenance of the best in class NPS score. 2 ➣ The Company’s private label collection, white label brands and licensing products continues to grow as a proportion of…”
“Netshoes Limited reports achieving the number one Net Promoter Score while delivering best shopping experience to customers.”
Disclosed NPS over time
Every Net Promoter Score Netshoes (Cayman) Ltd. has published, by date.
NPS disclosures (7)
On a survey made in December 2017 by IBOPE DTM, a well-known marketing research company in Brazil, Netshoes was ranked first in NPS among the 34 most well-known e-commerce retailers operating in Brazil, with a 74.4 score, and Zattini was ranked fourth…
The Company keeps a rigorous focus on customer satisfaction ratings, enabling Netshoes to maintain one of the best-in-class NPS scores for its marketplace operation.
The Company keeps a rigorous control over customer satisfaction, contributing to the maintenance of the best in class NPS score. 2 ➣ The Company’s private label collection, white label brands and licensing products continues to grow as a proportion of…
Netshoes Limited reports achieving the number one Net Promoter Score while delivering best shopping experience to customers.
We are doing all of this while still delivering the best shopping experience to our customers as evidenced by the number one Net Promoter Score we recently received, as measured by IBOPE.
…the year ended December 31, 2016, on a survey made by IBOPE DTM, a well-known marketing research company in Brazil, Netshoes was ranked first in NPS among the 34 most well-known e-commerce retailers operating in Brazil, with a 71.7 score, and Zattini…
…the year ended December 31, 2016, on a survey made by IBOPE DTM, a well-known marketing research company in Brazil, Netshoes was ranked first in NPS among the 34 most well-known e-commerce retailers operating in Brazil, with a 71.7 score (against an…
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.