Lulu's Fashion Lounge Holdings, Inc.
In their words
“Tough CSAT scores are not only a wonderful measurement of the Lulu's brand hug we provide our customers, but they're also a leading indicator for high net promoter scores, and continued customer word of mouth advertising.”
“They are also a leading indicator for high net promoter scores and continued customer word of mouth advertising. Lastly, in Q1, we re-launched our Love Rewards loyalty program.”
“So, as you had highlighted, we've had terrific net promoter scores, particularly as we compare ourselves to the core market set and we look at it and we score it very well for value, style, a number of things, wonderful customer service.”
NPS disclosures (6)
Tough CSAT scores are not only a wonderful measurement of the Lulu's brand hug we provide our customers, but they're also a leading indicator for high net promoter scores, and continued customer word of mouth advertising.
They are also a leading indicator for high net promoter scores and continued customer word of mouth advertising. Lastly, in Q1, we re-launched our Love Rewards loyalty program.
So, as you had highlighted, we've had terrific net promoter scores, particularly as we compare ourselves to the core market set and we look at it and we score it very well for value, style, a number of things, wonderful customer service.
Consumer surveys in 2019 and 2021 show that Lulus outperforms its peers significantly in net promoter score, customer satisfaction, overall value, and likelihood of repurchase; these metrics demonstrate our customers’ genuine affinity for our brand.
Consumer surveys in 2019 and 2021 show that Lulus outperforms its peers significantly in net promoter score, customer satisfaction, overall value, and likelihood of repurchase; these metrics demonstrate our customers’ genuine affinity for our brand.
Consumer surveys in 2019 and 2021 show that Lulus outperforms its peers significantly in net promoter score, customer satisfaction, overall value, and likelihood of repurchase; these metrics demonstrate our customers’ genuine affinity for our brand.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.