Verticals / Payments, wealth & financial services / Payments & cards
Payments & cards
97
Companies
with a public disclosure
23
Gave a number
a disclosed NPS
68
Median latest NPS
last 3 years
11
Silent
known companies, nothing published
Lighthouse companies
Square, Inc.
Payments & cards · block.com
48NPS · 2025
GRR 100% · 2025Retention 90% · 2016
“Square's Net Promoter Score of 48 in 2025 significantly surpasses PayPal's 31, demonstrating strong merchant loyalty and competitive advantage.”
Latest: bitget.com
Visa
Payments & cards · visa.com
76NPS · 2026
“Visa maintained a Net Promoter Score of 76 for the third consecutive year, with customers valuing its global network, reliability, and innovation.”
Latest: insidermonkey.com
Flywire
Payments & cards · flywire.com
62NPS · 2024
NRR 110% · 2026Retention 95% · 2024Churn 0.8% · 2026
“Our net promoter score of 62 in fiscal year 2022 demonstrates a strong affinity among our clients for our platform. • Strong dollar-based net retention .”
Latest: SEC 10-Q quarterly report
PayPal Holdings, Inc.
Payments & cards · paypal.com
80NPS · 2025
Churn 25% · 2023
“Monthly active accounts climbed 21%, and our net promoter score globally is 80. People love this product.”
Latest: Earnings call, Q3 2025
StoneCo Ltd.
Payments & cards · stone.co
64NPS · 2022
Retention 99% · 2021
“As of November 2020 (when the last external survey was conducted), we had an NPS of 64, the highest NPS among our peers in our key markets in Brazil, according to a study…”
Latest: SEC 20-F annual report
GCash
Payments & cards · gcash.com
84NPS · 2025
“GCash leads Philippines fintech revolution with highest Net Promoter Score (+84) and 97% app retention rates demonstrating user trust.”
Latest: inews.zoombangla.com
CC
CPI Card Group Inc.
Payments & cards · cpicardgroup.com
60NPS · 2015
Retention 95% · 2026
“Net Promoter Score " (" NPS ") is a measure of customer loyalty calculated from customer surveys conducted by an independent research firm.”
Latest: SEC S-1 IPO prospectus
Wise
Payments & cards · wise.com
69NPS · 2026
“This is evident in our Net Promoter Score (NPS) of 69 as of March 31, 2026. Global banks earn roughly $250 billion each year from hidden retail cross-border fees.”
Latest: SEC 20-F annual report
Adyen
Payments & cards · adyen.com
66NPS · 2026
“Adyen reported a high net promoter score of 66% in its 2024 earnings, indicating strong customer satisfaction and loyalty.”
Latest: gurufocus.com
Q
QIWI
Payments & cards
70NPS · 2021
“Recognized as the best mobile and internet bank for entrepreneurs by Markswebb for the last five consecutive years, Tochka also has an NPS of 70% according to Ipsos resea…”
Latest: SEC 20-F annual report
Checkout
Payments & cards · checkout.com
42NPS · 2026
“Checkout raised its net promoter score to 42, which it says is in the top quartile of technology businesses.”
Latest: efinancialcareers.com
More companies
Number of entries in brackets.
DLocal Limited41American Express30Corpay12Marqeta8Paysafe8Metavante Holding CO7MoneyGram7Paytm7WEX Inc.7Fiserv6ACI Worldwide5Mercado Pago5Nuvei5Remitly Global, Inc.5TransFirst Inc.5Fattmerchant4Joint Stock Company Kaspi.kz4Mastercard4Member Loyalty Group4MX3PagSeguro Digital Ltd.3Renew Financial3Shift4 Payments, Inc.3Verra Mobility32Checkout2AffiniPay2Ansa2Celink2FleetCor2Global Payments2GoCardless2Inmar2Paya Holdings Inc.2Payback2Payoneer2PhonePe2Swisscard2Wildfire Systems2AddPaymentsNow1Avarda1Banxa1Bento for Business1Braintree1CASHOFF1CCBill1Cashfree1Chargeback Gurus1Cielo1CompoSecure1Currick Exchange1EVERTEC, Inc.1Entersekt1Fiuu1FreedomPay1Getnet Adquirencia E Servicos Para Meios De Pagamento S.A.1Instamojo1LM PAY1Niki1OFX1OPAY Ltd1Omnispay1Optimized Payments1Pay3601PayTrace1PayZen1Payix1Paysecure1Petal1PicPay1Pleo1Priority Technology Holdings, Inc.1Scalo1Segpay1ShopeePay1SlimPay1Stone1Stripe1SumUp1Travelex1Unlimit1Veem1WeGift1Western Union1Wirecard1Worldline1
Silent
Companies we know of in payments & cards that have published nothing on NPS or retention.
CA
Mobile Payments
C
Payment Processing
E
Payment Processing
E
Settlement & Clearing
F
Financial Services Network
F
Payment Platform
GD
Financial Services & Payments
N
Payment Card Issuer
O
Payment Processing
RH
Payments Processing
Z
Payment Processing
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.