Remitly Global, Inc.
remitly.com ↗In their words
“Customers have on average approximately 95% of revenue less transaction expense for each subsequent year”
“Strong revenue retention rates over 90%. We have seen significant success in driving high engagement”
“When we analyze responses to our NPS customer surveys over the last 6 months, the top 2 drivers were fast transfers and that the experience was easy.”
NPS disclosures (2)
When we analyze responses to our NPS customer surveys
When we analyze responses to our NPS customer surveys over the last 6 months, the top 2 drivers were fast transfers and that the experience was easy.
Retention disclosures (3)
Net revenue retention (cohort basis): 95% (FY2023) — “customers have on average approximately 95% of revenue less transaction expense for each subsequent year”
Remitly Global reported strong customer retention driven by trusted relationships with customers in Q4 2021 earnings.
Net revenue retention: 90% (Q4 2021) — “strong revenue retention rates over 90%. We have seen significant success in driving high engagement”
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.