Joint Stock Company Kaspi.kz
kaspi.kz ↗In their words
“Our focus really has been on the consumers, so consumer experience, Net Promoter Score, merchant experience, delivery speed, which we have improved dramatically during the last 12 months year-over-year, like the consumer frequency of transactions…”
“Net Promoter Score is very high from our customers and merchants. The functionality is pretty straightforward.”
“Net Promoter Score is incredible. So yes, so it's really, really nice shopping experience.”
NPS disclosures (4)
Our focus really has been on the consumers, so consumer experience, Net Promoter Score, merchant experience, delivery speed, which we have improved dramatically during the last 12 months year-over-year, like the consumer frequency of transactions…
Net Promoter Score is very high from our customers and merchants. The functionality is pretty straightforward.
Net Promoter Score is incredible. So yes, so it's really, really nice shopping experience.
But the foundation we have, we believe is very exciting, because the foundation is clearly whether we share the same sort of values and the company has been built by a visionary founder, the quality of the services and the Net Promoter Score is high.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.