Payback
In their words
“Payback India leverages customer insights from Cleartrip partnership to facilitate customer retention alongside upselling and acquisition.”
“Payback uses loyalty programmes to study consumer behaviour and improve customer retention during economic slowdown.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (2)
Payback India leverages customer insights from Cleartrip partnership to facilitate customer retention alongside upselling and acquisition.
Payback uses loyalty programmes to study consumer behaviour and improve customer retention during economic slowdown.
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.