PagSeguro Digital Ltd.
pagseguro.uol.com.br ↗In their words
“Our 2015 and 2016 annual cohorts exceeded in average 115% TPV retention rate year-over-year after achieving a normalized run rate”
“Merchants that use PagBank have four times more revenues, higher NPS and much lower churn when compared to those that do not use PagBank. We also aim to increase PagBank penetration in SMBs and have been launching new features to serve these clients.”
NPS disclosures (2)
Merchants that use PagBank have four times more revenues, higher NPS and much lower churn when compared to those that do not use PagBank. We also aim to increase PagBank penetration in SMBs and have been launching new features to serve these clients.
…- added services PAGS DAY 2021 - Merchants without PagBank Merchants with PagBank ARPU¹ 100 475 CHURN 100 78 NPS … PagBank enrich our ecosystem, offering financial services to increase revenues and merchants’ loyalty 1.
Retention disclosures (1)
Net revenue retention (merchants by cohort (TPV retention)): 115% (2015-2016 cohorts year-over-year) — “Our 2015 and 2016 annual cohorts exceeded in average 115% TPV retention rate year-over-year after achieving a normalized run rate”
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.