Mastercard
mastercard.com ↗In their words
“Mastercard's service businesses enhance customer loyalty and retention while diversifying revenue.”
“Mastercard enhances rewards offerings expected to increase customer retention rates.”
“Mastercard Send Partner Program drives customer retention and acquisition through seamless digital payments for technology partners.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (4)
Mastercard's service businesses enhance customer loyalty and retention while diversifying revenue.
Mastercard enhances rewards offerings expected to increase customer retention rates.
Mastercard Send Partner Program drives customer retention and acquisition through seamless digital payments for technology partners.
Mastercard acquires customer data and loyalty platform SessionM to enhance credit card loyalty programs and customer retention.
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.