NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Technology  /  Vertical software

Vertical software

174
Companies
with a public disclosure
29
Gave a number
a disclosed NPS
82
Median latest NPS
last 3 years
9
Silent
known companies, nothing published

Lighthouse companies

Workiva Inc.
Vertical software · workiva.com
WK6 NPS disclosures
81NPS · 2018
20142018
NRR 111% · 2026GRR 97.3% · 2026
“Workiva reports a Net Promoter Score of 81, an all-time high, with over 75% of Fortune 500 companies using Wdesk.”
— reported by seekingalpha.com · 18 Oct 2018
Latest: seekingalpha.com
Agilence
Vertical software · agilence.com
5 NPS disclosures
50NPS · 2026
20172026
“Agilence won its ninth consecutive Stevie Award for Customer Service with a Net Promoter Score of 50, 22% higher than industry average.”
— reported by newswire.com · 5 Feb 2026
Latest: newswire.com
Claritev
Vertical software · claritev.com
CTEV
73NPS · 2025
20242025
NRR 103.5% · 2025GRR 95% · 2026
“Finally, we continue to serve and deliver on our promises as demonstrated by a plus 73 on our Net Promoter Score and continued acknowledgment and feature success in Forbe…”
— Travis Dalton, Chief Executive Officer, Claritev · Earnings call, Q4 2024 · 25 Feb 2025
Latest: Earnings call, Q4 2024
CHW Acquisition Corp
Vertical software · wagwalking.com
15 NPS disclosures
50NPS · 2022
20222022
“We have industry-leading Net Promoter Scores for Pet Caregivers, which average between 45 to 55 as of the third quarter of 2021. Being a Pet Caregiver allows dog lovers t…”
— CHW Acquisition Corp · SEC 10-Q quarterly report · filed 10 Nov 2022
Latest: SEC 10-Q quarterly report
Rocket Alumni Solutions
Vertical software · rocketedalumni.com
4 NPS disclosures
80NPS · 2026
20262026
“Rocket Alumni Solutions' touchscreen software maintains an NPS of 80, reflecting exceptional ease of use and customer satisfaction.”
— reported by kitsapsun.com · 25 Sep 2026
Latest: kitsapsun.com
League
Vertical software · leagueapp.com
6 NPS disclosures
80NPS · 2019
20182019
“League wins HRD Readers' Choice Award with a Net Promoter Score of 80, serving customers like Unilever, Uber, Shopify, and Lush Cosmetics.”
— reported by newkerala.com · 13 Oct 2019
Latest: newkerala.com
Blend Labs
Vertical software · blend.com
BLND
66NPS · 2021
20212021
NRR 190% · 2022GRR 97% · 2023Churn 0.1% · 2025
“66.2 average consumer Net Promoter Score “Blend helped us meet our goals of delivering a digital experience to our customers, while accelerating our time to market.” - Er…”
— Blend Labs · SEC S-1 IPO prospectus · filed 6 Jul 2021
Latest: SEC S-1 IPO prospectus
Procore Technologies, Inc.
Vertical software · procore.com
PCOR
93NPS · 2021
NRR 106% · 2026GRR 95% · 2026
“Procore boasts an average net promoter score of 9.3 out of 10 as validation of customer satisfaction.”
— reported by fool.com · 7 Oct 2021
Latest: fool.com
Digital Green
Vertical software · digitalgreen.org
87NPS · 2026
20262026
“Digital Green's FarmerChat app achieved an NPS of 87 among women users, up from an overall NPS of 72.”
— reported by pressreader.com · 1 Jul 2026
Latest: pressreader.com
Degreed
Vertical software · degreed.com
3 NPS disclosures
40NPS · 2022
20192022
“Degreed reports an average end-user Net Promoter Score of over 40.”
— reported by finance.yahoo.com · 30 May 2022
Latest: finance.yahoo.com
Meadow Memorials
Vertical software · meadowmemorials.co.uk
85NPS · 2026
“Meadow Memorials, a digital funeral planning platform that raised $11M, reports Net Promoter Score above 85.”
— reported by pulse2.com · 21 Mar 2026
Latest: pulse2.com
Solvares Field Service UK
Vertical software · solvares.co.uk
100NPS · 2026
“Solvares Field Service UK announced a Net Promoter Score of 100.”
— reported by prlog.org · 28 May 2026
Latest: prlog.org

More companies

Number of entries in brackets.

Augmedix, Inc.37PAR Technology Corporation27Medidata Solutions, Inc.24ServiceTitan18AppFolio, Inc.17Toast, Inc.15Olo Inc.13Tempus AI11Docebo Inc.10Lightspeed10Linx S.A.10Capillary Technologies8REALPAGE INC7NextGen Healthcare6Bilt5ServicePower5Skilljar5Boomtown3CERNER Corp3Case Status3Computer Programs & Systems Inc3Eligible3Greenway Medical Technologies Inc3STORIS3Shutterstock, Inc.3Suvoda3Urbanise.com Ltd3Zenoti3BirdEye2Blue J2Cavallo2CitNOW2EDITED2EFI2Easygenerator2FieldRoutes2FineDine2GTM2InfoTrack2LearnUpon2MModal Inc.2Numa2Ocular Solution2PestRoutes2ProcessUnity2Qstream2Scorebuddy2Securly2Thought Industries2Veradigm2864001Ackroo1Afresh1ArrowStream1Assessment1Asset Vision1Aura 3001AutoVitals1Automated Control Concepts1Autonomy1Behavioral Signals1Behavox1BigHand1BigTime Software1Bikky1BuildOps1CRMA1CarServ1CartText1CellPoint Digital1Certent1CitiusTech1Clarilis1Compliance Systems1ComplianceQuest1Curve Dental1DISCO1DNAnexus1Dealer Alchemist1Dealer-FX1DealerSocket1Deem1DeepJudge1Deliverect1DeviceBits1Dishio1E2e-assure1Eagle Eye Solutions1Ecrs1Egencia1Ember AI1FrontdeskAI1Ideagen1Intellum1JTL1KASPAR Practice Management1Kahua1Konko AI1LMN1Lob1LogicGate1Loxo1MVC Technologies1MaestroQA1Manthan1MemberInsight1MeridianLink1MyComplianceOffice1NCompassTrac1NetDocuments1Niche1OpenClinica Recruit1Opus 21Ovation1Paytronix1Playvox1Practice by Numbers1Procol1QsrSoft1Quilia1Quotible1RDC1RadarFirst1RadiusPoint1Raintree Systems1RateGain1Reunify1Roobrik1Roofr1Ryan (Law Firm - unnamed AI legal service)1Sayge1Sectra1ServiceMax1Shoobx1Simpro1Smarsh1SmartBear1Smile Savvy1Smokeball1Solix, Inc.1Spoqa1Sprintlaw1StayLinked1Storehub1Stylitics1Symphony RetailAI1Talisis1Teesnap1ThryveAI1TouchBistro1TripActions1TrustArc1Upsale1Vanta1Vista Group1Widewail1WorkRamp1WorkWave1YouGotaGift1Zithara.AI1emlrn.com1iRecommend Software1

Silent

Companies we know of in vertical software that have published nothing on NPS or retention.

Legal Publishing Software
Healthcare IT Software
Agricultural Biotech
Property Management Software
Legal Software
Healthcare IT Software
IoT Software
Veterinary Practice Software

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.