Verticals / Technology / Vertical software
Vertical software
174
Companies
with a public disclosure
29
Gave a number
a disclosed NPS
82
Median latest NPS
last 3 years
9
Silent
known companies, nothing published
Lighthouse companies
WI
Workiva Inc.
Vertical software · workiva.com
81NPS · 2018
NRR 111% · 2026GRR 97.3% · 2026
“Workiva reports a Net Promoter Score of 81, an all-time high, with over 75% of Fortune 500 companies using Wdesk.”
Latest: seekingalpha.com
Agilence
Vertical software · agilence.com
50NPS · 2026
“Agilence won its ninth consecutive Stevie Award for Customer Service with a Net Promoter Score of 50, 22% higher than industry average.”
Latest: newswire.com
C
Claritev
Vertical software · claritev.com
73NPS · 2025
NRR 103.5% · 2025GRR 95% · 2026
“Finally, we continue to serve and deliver on our promises as demonstrated by a plus 73 on our Net Promoter Score and continued acknowledgment and feature success in Forbe…”
Latest: Earnings call, Q4 2024
CA
CHW Acquisition Corp
Vertical software · wagwalking.com
50NPS · 2022
“We have industry-leading Net Promoter Scores for Pet Caregivers, which average between 45 to 55 as of the third quarter of 2021. Being a Pet Caregiver allows dog lovers t…”
Latest: SEC 10-Q quarterly report
Rocket Alumni Solutions
Vertical software · rocketedalumni.com
80NPS · 2026
“Rocket Alumni Solutions' touchscreen software maintains an NPS of 80, reflecting exceptional ease of use and customer satisfaction.”
Latest: kitsapsun.com
League
Vertical software · leagueapp.com
80NPS · 2019
“League wins HRD Readers' Choice Award with a Net Promoter Score of 80, serving customers like Unilever, Uber, Shopify, and Lush Cosmetics.”
Latest: newkerala.com
Blend Labs
Vertical software · blend.com
66NPS · 2021
NRR 190% · 2022GRR 97% · 2023Churn 0.1% · 2025
“66.2 average consumer Net Promoter Score “Blend helped us meet our goals of delivering a digital experience to our customers, while accelerating our time to market.” - Er…”
Latest: SEC S-1 IPO prospectus
Procore Technologies, Inc.
Vertical software · procore.com
93NPS · 2021
NRR 106% · 2026GRR 95% · 2026
“Procore boasts an average net promoter score of 9.3 out of 10 as validation of customer satisfaction.”
Latest: fool.com
Digital Green
Vertical software · digitalgreen.org
87NPS · 2026
“Digital Green's FarmerChat app achieved an NPS of 87 among women users, up from an overall NPS of 72.”
Latest: pressreader.com
Degreed
Vertical software · degreed.com
40NPS · 2022
“Degreed reports an average end-user Net Promoter Score of over 40.”
Latest: finance.yahoo.com
Meadow Memorials
Vertical software · meadowmemorials.co.uk
85NPS · 2026
“Meadow Memorials, a digital funeral planning platform that raised $11M, reports Net Promoter Score above 85.”
Latest: pulse2.com
Solvares Field Service UK
Vertical software · solvares.co.uk
100NPS · 2026
“Solvares Field Service UK announced a Net Promoter Score of 100.”
Latest: prlog.org
More companies
Number of entries in brackets.
Augmedix, Inc.37PAR Technology Corporation27Medidata Solutions, Inc.24ServiceTitan18AppFolio, Inc.17Toast, Inc.15Olo Inc.13Tempus AI11Docebo Inc.10Lightspeed10Linx S.A.10Capillary Technologies8REALPAGE INC7NextGen Healthcare6Bilt5ServicePower5Skilljar5Boomtown3CERNER Corp3Case Status3Computer Programs & Systems Inc3Eligible3Greenway Medical Technologies Inc3STORIS3Shutterstock, Inc.3Suvoda3Urbanise.com Ltd3Zenoti3BirdEye2Blue J2Cavallo2CitNOW2EDITED2EFI2Easygenerator2FieldRoutes2FineDine2GTM2InfoTrack2LearnUpon2MModal Inc.2Numa2Ocular Solution2PestRoutes2ProcessUnity2Qstream2Scorebuddy2Securly2Thought Industries2Veradigm2864001Ackroo1Afresh1ArrowStream1Assessment1Asset Vision1Aura 3001AutoVitals1Automated Control Concepts1Autonomy1Behavioral Signals1Behavox1BigHand1BigTime Software1Bikky1BuildOps1CRMA1CarServ1CartText1CellPoint Digital1Certent1CitiusTech1Clarilis1Compliance Systems1ComplianceQuest1Curve Dental1DISCO1DNAnexus1Dealer Alchemist1Dealer-FX1DealerSocket1Deem1DeepJudge1Deliverect1DeviceBits1Dishio1E2e-assure1Eagle Eye Solutions1Ecrs1Egencia1Ember AI1FrontdeskAI1Ideagen1Intellum1JTL1KASPAR Practice Management1Kahua1Konko AI1LMN1Lob1LogicGate1Loxo1MVC Technologies1MaestroQA1Manthan1MemberInsight1MeridianLink1MyComplianceOffice1NCompassTrac1NetDocuments1Niche1OpenClinica Recruit1Opus 21Ovation1Paytronix1Playvox1Practice by Numbers1Procol1QsrSoft1Quilia1Quotible1RDC1RadarFirst1RadiusPoint1Raintree Systems1RateGain1Reunify1Roobrik1Roofr1Ryan (Law Firm - unnamed AI legal service)1Sayge1Sectra1ServiceMax1Shoobx1Simpro1Smarsh1SmartBear1Smile Savvy1Smokeball1Solix, Inc.1Spoqa1Sprintlaw1StayLinked1Storehub1Stylitics1Symphony RetailAI1Talisis1Teesnap1ThryveAI1TouchBistro1TripActions1TrustArc1Upsale1Vanta1Vista Group1Widewail1WorkRamp1WorkWave1YouGotaGift1Zithara.AI1emlrn.com1iRecommend Software1
Silent
Companies we know of in vertical software that have published nothing on NPS or retention.
AL
Legal Publishing Software
CH
Healthcare IT Software
EL
Agricultural Biotech
IS
Property Management Software
LM
Legal Software
N
Healthcare IT Software
P
IoT Software
SI
Healthcare IT
E
Veterinary Practice Software
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.