Thought Industries
In their words
“Thought Industries launches Customer Education Playbook aimed at helping businesses increase customer retention and competitive advantage.”
“Thought Industries 2020 State of Customer Training report identifies customer retention and engagement as key challenges in moving training programs online.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (2)
Thought Industries launches Customer Education Playbook aimed at helping businesses increase customer retention and competitive advantage.
Thought Industries 2020 State of Customer Training report identifies customer retention and engagement as key challenges in moving training programs online.
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.