Docebo Inc.
docebo.com ↗In their words
“Excluding AWS, we actually would have been up 1% year over year, so we would have been at 101%”
“We were always in the mid-80s, and we actually saw a sequential improvement in the commercial segment...gross retention”
“It shows in our NPS scores and it shows in all the feedback we've been given. And finally, just because otherwise they take a lot of time, this is a question that I'm very passionate about, agents and agentic and monetization.”
NPS disclosures (2)
It shows in our NPS scores and it shows in all the feedback we've been given. And finally, just because otherwise they take a lot of time, this is a question that I'm very passionate about, agents and agentic and monetization.
At the end of the day, these are going to be happier customers over the long run, which we're seeing through improved NPS scores. And going forward, these customers can grow from here.
Retention disclosures (8)
Net revenue retention: 99% (FY2025) — “Net Dollar Retention Rate … % (1.0)% ... Management also uses non-IFRS measures to ... determine components of executive compensation”
Net revenue retention (excl. AWS): 101% (Q4 2025) — “Excluding AWS, we actually would have been up 1% year over year, so we would have been at 101%”
Gross revenue retention (ARR < $50k): 85% (commercial/SMB) — “We were always in the mid-80s, and we actually saw a sequential improvement in the commercial segment...gross retention”
Net revenue retention: 100% (FY2024) — “Net Dollar Retention Rate … % (3.8)% ... Management also uses non-IFRS measures to ... determine components of executive compensation”
Net revenue retention: 104% (FY2023) — “Net Dollar Retention Rate … % (5)% ... Management also uses non-IFRS measures to ... determine components of executive compensation”
Net revenue retention: 109% (FY2022) — “Net Dollar Retention Rate … % (4)% ... Management also uses non-IFRS measures to facilitate ... determine components of executive compensation”
Net revenue retention: 113% (2021) — “Net Dollar Retention Rate … [2021 vs 2020]. Used to determine components of executive compensation.”
Net revenue retention: 108% (2020) — “Net Dollar Retention Rate … [2020 vs 2019]. Used to determine components of executive compensation.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.