ServiceTitan
servicetitan.com ↗In their words
“Finally, I’d like to highlight that customer success had previously been measured primarily on customer NPS and retention, but starting in FY2026, expansion will be added as the core KPI.”
“ServiceTitan reported a net dollar retention rate above 110%, indicating strong customer expansion and platform stickiness.”
“Gross dollar retention was greater than 95% for fiscal 2025.”
NPS disclosures (9)
We have previously experienced declines in our net promoter score and if we do not provide effective onboarding services or ongoing support, customers may not receive the full benefits of our platform, may delay or forgo future expansion of their use of…
We have previously experienced declines in our net promoter score and if we do not provide effective onboarding services or ongoing support, customers may not receive the full benefits of our platform, may delay or forgo future expansion of their use of…
We have previously experienced declines in our net promoter score and if we do not provide effective onboarding services or ongoing support, customers may not receive the full benefits of our platform, may delay or forgo future expansion of their use of…
We have previously experienced declines in our net promoter score and if we do not provide effective onboarding services or ongoing support, customers may not receive the full benefits of our platform, may delay or forgo future expansion of their use of…
We have previously experienced declines in our net promoter score and if we do not provide effective onboarding services or ongoing support, customers may not receive the full benefits of our platform, may delay or forgo future expansion of their use of…
Finally, I’d like to highlight that customer success had previously been measured primarily on customer NPS and retention, but starting in FY2026, expansion will be added as the core KPI.
We have previously experienced declines in our net promoter score and if we do not provide effective onboarding services or ongoing support, customers may not receive the full benefits of our platform, may delay or forgo future expansion of their use of…
We have previously experienced declines in our net promoter score and if we do not provide effective onboarding services or ongoing support, customers may not receive the full benefits of our platform, may delay or forgo future expansion of their use of…
We have previously experienced declines in our net promoter score and if we do not provide effective onboarding services or ongoing support, customers may not receive the full benefits of our platform, may delay or forgo future expansion of their use of…
Retention disclosures (9)
ServiceTitan reported net dollar retention above 110% for Q2 2026 ended July 31, 2026, with total revenue up 21% year-over-year to $292.8 million.
ServiceTitan reported a net dollar retention rate above 110%, indicating strong customer expansion and platform stickiness.
Net revenue retention: 110% (Q1 2026) — “Net dollar retention > 110%”
Gross revenue retention: 95% (Q1 2026) — “Gross dollar retention > 95%”
Gross revenue retention: 95% (FY2025) — “Gross dollar retention was greater than 95% for fiscal 2025.”
Net revenue retention: 110% (Q3 FY2025) — “Net dollar retention was greater than 110% for the third quarter of fiscal 2025”
ServiceTitan discussed customer retention as part of its values-driven approach and path to IPO.
Net revenue retention: 110% (each of the last 10 fiscal quarters as of July 31, 2024) — “Our net dollar retention rate, which we view as a measure of our customers' growth and success on our platform, was over 110% for each of the last ten fiscal quarters.”
Gross revenue retention: 95% (each of the last 10 fiscal quarters as of July 31, 2024) — “gross dollar retention rate of over 95% for each of the last ten fiscal quarters”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.