Greenway Medical Technologies Inc
In their words
“We maintain a customer retention rate of approximately 95% in a market in which 35% to as much as 50% of providers”
“We have achieved a customer retention rate of approximately 95% in a market where, according to KLAS, 35% of providers who have adopted EHR technologies, are considering replacing their current vendors.”
“We have achieved a customer retention rate of approximately 95% in a market where, according to KLAS, 35% of providers who have adopted EHR technologies, are considering replacing their current vendors.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Retention rate: 95% (FY2013) — “We maintain a customer retention rate of approximately 95% in a market in which 35% to as much as 50% of providers”
Retention rate: 95% — “We have achieved a customer retention rate of approximately 95% in a market where, according to KLAS, 35% of providers who have adopted EHR technologies, are considering replacing their current vendors.”
Retention rate: 95% (FY2010) — “We have achieved a customer retention rate of approximately 95% in a market where, according to KLAS, 35% of providers who have adopted EHR technologies, are considering replacing their current vendors.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.