Tempus AI
tempus.ai ↗In their words
“Tempus AI achieved 126% net revenue retention in 2025, indicating existing customers spent 26% more than the previous year.”
“Tempus AI reports 2025 Net Revenue Retention of 126%, indicating strong product value, pricing power, and customer diversification.”
“Tempus AI reported net revenue retention of 126% in Q1 2026, with 36% revenue growth and total contract value increasing.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (11)
Tempus reports Q2 2026 results with net revenue retention metric definition for Insights product.
Tempus AI achieved 126% net revenue retention in 2025, indicating existing customers spent 26% more than the previous year.
Tempus AI reports 2025 Net Revenue Retention of 126%, indicating strong product value, pricing power, and customer diversification.
Tempus AI reported net revenue retention of 126% in Q1 2026, with 36% revenue growth and total contract value increasing.
Net revenue retention (Insights product): 126% (FY2025) — “For the year ended December 31, 2025, Net Revenue Retention was approximately 126%”
Net revenue retention (Insights (data licensing)): 126% (FY2025) — “2025 Net revenue retention of ~126%”
Retention rate: 87% (12-month) — “if they order more than 5 oncology NGS tests from us, their 12-month retention rate is 87%”
Net revenue retention (Insights product): 140% (FY2024) — “For the year ended December 31, 2024, Net Revenue Retention was approximately 140%”
Retention rate (physicians ordering >25 oncology NGS tests): 92% (FY2023) — “for physicians ordering more than 25 oncology NGS tests, it was 92%”
Retention rate (physicians ordering >5 oncology NGS tests): 87% (FY2023) — “the 12-month retention rate for physicians ordering more than 5 oncology NGS tests was 87%”
Net revenue retention (Insights product): 125% (FY2023) — “For the year ended December 31, 2023, Net Revenue Retention was approximately 125% compared to the same cohort of customers for the period ended December 31, 2022.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.