REALPAGE INC
In their words
“Average Unit Renewal Rate 96.6%”
“Average Unit Renewal Rate Average Renewal Rate (8 quarters) 96.3%”
“Average Unit Renewal Rate Average Renewal Rate (8 quarters) 95.8%”
NPS disclosures (1)
…$100,000 * .2 * .15 * 1.00 = $ 3,000 (5) Bonus based on Individual Performance = $100,000 * .2 * .25 * .80 = $ 4,000 Total Bonus $19,000 Additional Terms and Conditions: Net Promoter Score “NPS” measures customer experience and predicts business growth.
Retention disclosures (6)
Retention rate: 96.9% (Q4 2016) — “Average Renewal Rate (8 quarters) … ”
Retention rate: 96.6% (Q4 2015) — “Average Unit Renewal Rate 96.6%”
Retention rate: 96.3% (Q3 2015) — “Average Unit Renewal Rate Average Renewal Rate (8 quarters) 96.3%”
Retention rate: 95.8% (Q2 2015) — “Average Unit Renewal Rate Average Renewal Rate (8 quarters) 95.8%”
Retention rate: 95.6% (Q3 2015) — “Average Unit Renewal Rate Average Renewal Rate (8 quarters) 95.6%”
Retention rate: 95.3% — “Average Unit Renewal Rate Average Renewal Rate (8 quarters) 95.3%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.